Leashes:

For the safety of all -people and pets alike- ALL dogs must be on a leash when entering the store.

Cats must be in a carrier.

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Vaccinations:

Proof of Rabies Vaccination is required and no exceptions will be made. Your pet's Rabies Vaccination Certificate only is considered as proof (tags do not show names or dates). Rabies Vaccination for pets is required by State Law and County Regulation. If in the event, you are unable to locate your certificate, PRO PET will make every effort to contact your Veterinarian to confirm vaccination. 

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Appointments:

Your scheduled appointment is considered a contract for services, therefore, we kindly request the courtesy of 24-hour notice if your appointment must be cancelled or changed. Please give us a call as soon as possible - We can often fill your appointment space from our waiting list.

If an appointment space is reserved for your pet and no one arrives for such scheduled appointment, a $55 no-show fee will be charged to your account.

We provide courtesy calls, texts or emails on the business day prior to your scheduled appointment.

In the event any client arrives 15 or more minutes late for a scheduled appointment, we reserve the right to re schedule your pet to the next available appointment opening.

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Drop-off & Pick-up:

Your pet's arrival should be at your scheduled appointment time unless prior arrangements have been made.

Your pet companion should be picked up within one hour of completion of grooming. If this is not possible PRO PET offers day care service for a fee $20. Every effort will be made to make your pet comfortable and secure during this time. A fee of $25 will be charged after closing time.

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Very Senior dogs:

Older dogs can be very fragile and grooming can be exhausting process for them. they often have difficulty standing, seeing and hearing, that requires a longer groom time with frequent brakes. If at any time we feel the grooming process is causing too much stress for your dog, we will stop what we are doing. The dog's overall health and stress level are taken into account during the entire groom process.

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Special handling:

Special handling fees may occasionally become necessary, as we are dealing with animals. Circumstances when PRO PET must charge additional fees could be with in-tact males, females in heat, aggressive behavior, a puppy first grooming, unexpected illness, conditions discovered during grooming process or other conditions that require additional labor. We will notify our clients when Special Handling fees are required.

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Thank you for your consideration and professional courtesy in these business matters!

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